Returns and

Other policies

People returning items to Goodwill

Returns

Only at Goodwill stores in Puerto Rico, customers can return merchandise (excluding grab bags, books, gift cards, and electronics) within 14 days of purchase with the receipt for any reason and receive the full value on a Goodwill gift card. All returned merchandise must have the original tags attached, and a valid driver's license or ID card is required to complete the transaction. Gift cards do not have an expiration date and can be used at the customer's discretion.

Payment
Methods

Acceptable payment methods include cash, ATH, Visa, MasterCard, American Express, and Discover. Additionally, stores accept gift cards issued by Goodwill de Puerto Rico. Gift cards are sold at each store location and can be purchased for a minimum of $5. These gift cards are only valid at Goodwill de Puerto Rico locations.
Happy goodwill customers
Goodwill employee helps customer

Pricing

Clothing items have consistent prices across all stores. Managers set prices for furniture and household items based on guidelines that consider the quality and condition of each item. Antiques and specialized items may follow different pricing guidelines. Prices are non-negotiable, and Goodwill does not offer price adjustments. Pricing policies apply only to Goodwill de Puerto Rico stores.
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